7 Feb 2017

Service Desk Analyst Guernsey

Personnel AppointmentsAnywhere

Job Description

Our client is a law firm seeking to recruit a Service Desk Analyst. Purpose of the role: Contribute to the smooth running of the IT Service Desk Support team by providing IT service support across all jurisdictions, adhering to IT procedures and standards. Key responsibilities: • Provide Hardware and Software support both locally and remotely for all company’s jurisdictions and escalating appropriately. • Be the first point of contact for all support or service calls on a daily or weekly basis. • Complete daily operations and manage all calls in accordance to the service desk process and procedures. • Provide support and set up for presentations, video conferencing and telephone conferencing both on and off site. • Ensure that the Global Technical Support Team Lead is notified of any on-going faults and training related support calls across all jurisdictions. • Liaise with the wider support team regarding outstanding calls and managing customer expectations. • Provide good customer service at all times striving to exceed client and business expectations. The successful candidate will have: • A minimum of 2 years' experience in a similar role. • Experience in Microsoft office and Windows 10 based operating systems. • An excellent understanding of PCs as well as mobile devices is a pre-requisite and any server/network experience would be a distinct advantage. • Examples of previous IT projects undertaken or personal study on-going would also be a good support to the application. • Commitment to on-going professional study and examinations is essential to succeed in the role. For more information please email: info@pa.gg or call: +44 1481 723221. Please visit our website www.pa.gg for our latest vacancies.

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