26 Oct 2015

Senior Service & Systems Administrator – Group Technology

Personnel AppointmentsAnywhere

Job Description

Our client is an international bank seeking to recruit a Senior Service & Systems Administrator - Group Technology (Europe). Overall purpose of the role: Responsibility for the operation of the Group Technology (Europe) service management function and for the design, implementation, delivery and support of associated technology infrastructure to the bank in Europe and Group Trust offices. Service Management: ? Responsibility for the leadership of the service desk team, ensuring continuity and operational adequacy of support resources/services. ? Definition and maintenance of the Group Technology (Europe) Service Catalogue. ? Planning, implementation, control, review and audit of service provision including the implementation and monitoring of internal and external Service Level Agreements (SLA). ? The management of availability to ensure that the level of service delivered is matched to or exceeds the agreed needs of the business in a cost effective manner. ? Management, processing and coordination of appropriate/timely responses to incidents (including resource allocation, monitoring resolution activity, and status updates). 2. Systems Administration: ? Specification, implementation and operation of the technology infrastructure required to deliver and support properly engineered technology services necessary to meet the needs of the business. ? To ensure that technology processes and procedures are delivered and operated according to the principles of professional practices and standards, accountability, openness, clarity of roles and responsibilities, and that there are effective systems for delegation, audit and control. ? The management of the capability, functionality and sustainability of infrastructure components (including hardware, software and network). ? Documentation and satisfactory delivery of technology assigned infrastructure projects. The successful candidate will have: ? Previous experience in a technical infrastructure role combined with some management/supervisory experience. ? The candidate must have a proven track record of delivering similar capabilities, as well as supporting qualifications. ? A willingness to travel is essential (primarily, but not limited to, Europe).

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