13 Jun 2017
Senior Service Desk Analyst Guernsey
Job DescriptionOur client is a private bank and wealth management company seeking to recruit a Senior Service Desk Analyst. Key responsibilities will include: • Call logging including timely call completion • 1st level application support • 1st/2nd level desktop support • Incident resolution • Monitoring critical components • Process purchase orders • Printers, scanners. • Mobile phones, Blackberry and fax support • WS and laptop build and distribution • Virtual service desk support • Office moves • Telephony • Local Point of contact for escalations • Local multi-site general IT support • Maintenance of HW/SW inventories • Disaster Recovery coordinator to include support and administration plus follow up of action points. • Computer Equipment Room administration The successful candidate will have: • Previous work experience of working in a similar role. • Advanced knowledge of: Microsoft Windows (Windows 7) operating systems, Microsoft Office 2007 & 2013, including Word, Excel, Outlook & PowerPoint, Microsoft Active Directory, Service Desk Ticket Management Systems. • Must be able to read, understand and produce IT documentation, in order to implement/upgrade new and current technologies and resolve ongoing issues. • Desktop hardware support including Workstations and Laptops, configuration and troubleshooting. • Understanding of ITIL Framework Service Desk, Access Management, Change, Incident and Problem Management. • Degree Level Education and IT related qualification preferably ITIL (desirable but not essential). For more information please email: firstname.lastname@example.org or call: +44 1481 723221. Please visit our website www.pa.gg for our latest vacancies.
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