23 Jan 2017

Knowledge Management Assistant Guernsey

Personnel AppointmentsAnywhere

Job Description

Our client is a law firm seeking to recruit a Knowledge Management Assistant. Purpose of the role: To work with a dynamic pan-jurisdiction Knowledge Management Team to drive knowledge transfer across the organisation through maximising the utilisation of existing systems and available resources. Act as KM ambassador within the Guernsey office through the provision of core administrative processes aligned to the delivery of knowledge share. The Knowledge Management Team sits within the central Service Innovation function and plays an integral role in pioneering new ways of working through effective management and collaboration of resources. Key responsibilities will include; • Lead improvements to the Guernsey CEPD process through creation, maintenance and continual shaping of a targeted series of training sessions, relevant and timely to local fee-earners • Support the growth in quality precedents uploaded to the central KM database and build continued momentum in the visibility/use/effectiveness of the system tools across the fee-earner population. • Support the ongoing delivery of a tailored and relevant client briefing process through collaboration with other departments and jurisdictions to ensure roles/responsibilities and maintenance of the end-to-end cycle is efficient and effective • Establish role as being local lead point of contact in the continued drive in the use of document automation, becoming an SME on the relevant applications (incl. coding of basic local documents). • Create and circulate legal know how update bulletins as required by service lines. • Conduct periodic refresher training for legal fee earners and induction training for new starters on legal online resource tools, KM database and document automation systems. • Actively contribute to a culture of valuing and leveraging the firm’s knowledge by assisting with training, marketing and communications and attending face to face meetings to raise the profile of the KM team, promote its services and encourage contribution from fee earners. The successful candidate will have: • Experience with knowledge management systems, processes and procedures, together with an understanding of the legal services sector (desirable but not essential). • Proven ability to form and maintain highly effective working relationships with all levels of seniority. • Tenacious approach to project management, delivery and follow-up. For more information please email: info@pa.gg or call: +44 1481 723221. Please visit our website www.pa.gg for our latest vacancies.


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