3 Aug 2015

Customer Services Team Leader, Guernsey

Personnel AppointmentsAnywhere

Job Description

Our client, one of the most trusted and respected suppliers of pharmacy products to medical professionals is seeking to recruit a Customer Services Team Leader. Overall purpose of the role: To develop the profitability of the business by organising the workload, leading and developing the CS team to deliver the highest possible performance. To work closely with Marketing & Sales to develop customer sales. Key responsibilities will include: ? Ensure the CS team fulfil all tasks and duties as required. ? Maintain accurate records within their customer database. ? To provide a high standard of customer service to their clients by measuring, monitoring and continual improvement. ? Operate the customer service orderline and helpdesk via telephone, fax and email. ? Ensure the CS teams meets order and processing timelines (usually same day). ? Ensure orders complies with UK VAT legislation; GPhC, MHRA and GSBA ethical requirements. ? Ensure orders are processed accurately, which includes: inputting; recording and filing sales (order) information, production of dispatch documentation and customer invoices, labelling of parcels and packaging of goods, maintain supporting administration. ? Keep a tidy and presentable work area. ? To assist management in the general running of the business related to Customer Service. The successful candidate will have: ? Relevant previous experience. ? Fast paced, multi tasker who can thrive and lead a seasoned workforce.


Apply for this job by clicking the link below:
http://www.pa4jobs.com/jobs/Customer-Services-Team-Leader-Guernsey/554930

Job expires in Endless.

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